As this issue appeared again, we would like to share the following update:
As you may have noticed, there have been several duplicate Trade Alerts recently.
For example, BCH may issue a SELL alert, then shortly thereafter, another SELL alert is issued.
If you are on Auto Trade, this will cause your position to close out properly on the first SELL. But when the second SELL issues, you’ll receive an error because there is no balance to sell.
As such, this does not negatively impact trades–but it does cause confusion.
The machine learning models are behaving properly, but a small routine that fetches the latest call has been intermittently out of sync in its data grab.
Our team has been working diligently to resolve this. We have tested and deployed an overhaul to the routine in question. We have also deployed a check system that will proactively alert to this particular trouble.
We believe this issue will no longer occur and will keep you updated.
Please accept our apologies for the confusion this issue has caused.