Hello, yes–the stop performance needs to be improved on our end. We’re actively working this.
In some prior cases, it wouldn’t have mattered. The markets moved just too quickly and blew through even standard stop losses. But this BCH one could have performed better. We’ve completed the RCA and are working on it. Generally our stop losses do what they’re supposed to, but they can be improved. Hope to have an update next week.
Regarding setting your own stop–no, that is totally fine and Auto Trade will not interfere. If your exchange stop is hit, BCH will sell. Later, you’ll get an Auto Trade order to sell, but it won’t have any BCH to sell, so nothing happens.
There’s no conflict if you set your own stops.