Home Community Crypto-ML Roadmap, Feature, and Suggestions Mobile app sign in trouble?

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    • #5903
      admin admin
      Keymaster

      After our recent security and performance upgrades, some users have experienced issues with signing in to the mobile app.

      If you’re having any issues, please ensure you are running the latest version by visiting the App Store and searching for Crypto-ML or going directly here:

      https://play.google.com/store/apps/details?id=com.cryptoml&hl=en_US

      If you are still having issues, please uninstall the app and reinstall. There may be lingering cache files that need to be cleared.

    • #5905
      Avatarmatthew55
      Participant

      I’m not having problems to sign in, but the new mobile app is extremely slow on my Galaxy S7… It takes several seconds to load, and every single time I decide to open a new page, I have to wait (a lot) because it seems to get stuck or crash…

      Also, a very annoying thing, is that if I rotate my phone (I had so switch from portrait to landscape in order to send you this message, because otherwise the text box exceeded the visible area) I’m redirected every single time to the Member Dashboard, which means I lose every thing I was doing (like… I had to write this message twice)

      Hope you can have a look and try to fix these things 🙂

      Thank you, Matteo

    • #5911
      admin admin
      Keymaster

      Hello @matthew55, thank you for the note. We actually have an S7 in our lab for QA. It should not get stuck or crash, so we will certainly investigate.

      Regarding the rotation, yes, this has been observed and is officially filed as a bug. It is very annoying.

      Thank you for sending this information. We’ll get it worked out for you and everyone else.

    • #5912
      admin admin
      Keymaster

      Hello @matthew55, thank you for the note. We actually have an S7 in our lab for QA. It should not get stuck or crash, so we will certainly investigate.

      Regarding the rotation, yes, this has been observed and is officially filed as a bug. It is very annoying.

      Thank you for sending this information. We’ll get it worked out for you and everyone else.

    • #5913
      Avatarmatthew55
      Participant

      May be important to mention that I’ve installed (I’m using) your app within the space created by the Secure Folder app:

      https://www.samsungknox.com/en/solutions/personal-apps/secure-folder

      Is it possible this is the reason for the very slow interface?

      Thank you again for your help, Matteo

    • #5916
      admin admin
      Keymaster

      @matthew55, thank you for the additional information. This helps. And yes, Secure Folder will slow down certain functions. It also limits our app’s ability to cache, which will result in slower performance.

      That said, there are certain screens we’d like to see better performance from (typically complex ones like the Member Dashboard), while certain other screens are very responsive. We have general app performance enhancements in the backlog as well as an open investigation item related to your report.

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