Frequenty Asked Questions



Do I need to be an expert on cryptocurrency trading?

We expect our customers to be savvy investors and traders who understand the risk of trading using any system, and particularly the risks of trading cryptocurrency. Please visit our Terms and Conditions for more details on the risks involved.

That said, you do not need to be a machine learning expert. We manage the machine learning and make the outputs easy to use and implement.

How much money should I use to trade?

This is your decision and each member is responsible for his or her own losses and gains. A general recommendation is to risk no more than you are comfortable losing. Individuals may also consider a portfolio approach with a percentage for holding and a percentage for trading.

How does Crypto-ML work?

Our post How Crypto-ML Works provides a full explanation of the machine learning platform behind our signals.

What exchange should I use for trading?

We recommend choosing an exchange based on trust, cost, volume, and other factors. The Crypto-ML team uses Coinbase Pro and Binance. These are also the exchanges supported by our Auto Trade.

If you do not have an account at one of these exchanges, you can choose the best for you and sign up at these links:

* If you register with Coinbase via that link and buy or sell more than $100 worth of coins, both you and Crypto-ML will receive $10 in Bitcoin as a bonus. Referral details may change.

** If you register with Binance via that link, you will receive a 10% rebate on each trade commission; Crypto-ML will also receive 10%. Referral details may change.

How often are BUY and SELL triggers generated?

It is best to describe Crypto-ML as a swing trading platform. Since the models are continuously optimizing, the frequency of triggers may change. There are also frequency variations by Trade Strategy.

Please visit the Trade History page for a perspective on trade frequency.

Where can I learn more about the signal and alert types?

The Trade Alert Description page describes the various types of signals and alerts.

Where can I select my trade alert notification settings?

You can set and change your email notification settings at any time using the Email Notification Selection page.

Crypto-ML also supports web, mobile, and app notifications. Please see our guide on Notification Options for Web and Mobile.

To find a summary of the trade alerts offered, review Crypto-ML Trade Alert Descriptions.

How long are positions kept open?

Each coin trades at a different rate. We recommend viewing the Trade History in order to get a better feel for how the trades have played out in the past.

Additionally, on the Member Dashboard, you will find an estimate of trade frequency for each model.

How is Crypto-ML better than buy-and-hold?

Buy-and-hold never locks in profits. So even if trading breaks even with buy-and-hold, trading locks in your profits. Though you may have experienced exceptional run-ups by holding, if the markets drop significantly, those profits you experienced were never realized. Trading turns paper into actual profits. In this way, Crypto-ML minimizes the stress of holding.

In addition to capturing profits and reducing stress, Crypto-ML has outperformed buy-and-hold. See Crypto-ML trade history for details.

How is Crypto-ML better than traditional technical indicators?

Traditional technical indicators generally provide mixed results, particularly in hectic markets (like crypto). Additionally, they are subject to interpretation, conflict with other indicators, and lag rather than predict.

Does Crypto-ML trigger losing trades?

Yes. Some trades may result in losses. However, losses are minimized and gains are allowed to run. Please visit Trade History for detailed results.

Can I view Crypto-ML trade history?

Yes, trade history is here.


What factors and data do the Crypto-ML models utilize?

The Crypto-ML models are proprietary and made up of highly complex datasets and prediction pathways. Currently, each Crypto-ML model uses a proprietary data set, Deep Neural Networks, and Optimization Algorithms.

Learn more about How Crypto-ML Works.

How often are the models updated?

The crypto markets undergo constant change and flux. Accordingly, the Crypto-ML models are trained and evaluated every day. Machine learning is a continuous process.

Which cryptocurrencies are modeled?

Bitcoin, Ethereum, and Bitcoin Cash are available. New crypto will be added according to demand, statistical evaluation, and governance.

What are the limitations of Crypto-ML?

Any tool used to predict future outcomes relies on past data. Changes in market conditions, including, but not limited to, micro, macro, and global conditions, may invalidate existing models or cause exceptions for one or more days. Past performance is not an indication of future performance. Crypto-ML is to be used for informational purposes only. Each individual has unique risk tolerances and is responsible for their own investment decisions. Crypto-ML provides no warranties of any kind.


Is there a video demo of Crypto-ML?

Yes, the demo can be viewed here: Crypto-ML Video Demo

How do I join Crypto-ML?

Sign up here.

How much does it cost?

Crypto-ML provides free and paid memberships.

What do I do after joining?

Browse the Getting Started Guide and How to Get the Most from Your Free Membership.

How do I cancel my membership?

You may cancel, upgrade, or downgrade at any time. Crypto-ML is based on a month-to-month membership with no commitment. You can cancel your account from My Account.

Are there APIs available?

Yes, Crypto-ML provides API access for developers and professionals.

How can I contact support?

Please Contact Support or ask in the Community Forums.

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